IT Technical Support Assistant

Location: Indonesia

Functional area: Business Operations

Employment type: Full-time

Job Type: Contract

Purpose:
Responsible in printing operations and maintenance of printing equipment around BSJ, including supervision of appointed third party in maintenance assistance.

Requirements:
  • Knowledge of Basic Networking
  • Prior experience in the maintenance and repair of printers manufactured by HP, Canon, FujiXerox
  • Provide accurate feedback information to ticket, parts usage reporting and MFD printer meter readings.
  • Able to Speak English passively
  • 3+ years working experience as an IT Technician and a photocopy operator inclusive
  • Possess at least Vocational Education or equivalent
Responsibilities:
  • Operates printing, photocopy, and other operations similar & related to document processing for the organization.
  • Installs Multi Function Devices (MFD) as required and assigned by IT Service and Operations Manager.
  • Monitor & ensure all MFDs are fully operational on a daily basis. Troubleshoots problems related to network and hardware issues and manages them accordingly.
  • Maintain schedule for regular and routine maintenance including replacements of new ink cartridges, control consumables and minimum stock, spare part and consumables request.
  • Monthly reporting Equitrac, checking them against actual usage and data support for billing.
  • Provide accurate feedback / reports related to parts usage reporting and customer meter readings.
  • Supervise Astragraphia Standby Technician (DocuCare) in their tasks at BSJ.
  • Assist in other IT Special Projects, such as windows update for the organization, etc

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